Privacy & cookies
Last updated 23 September 2026
This notice explains what personal data the teamwear.ai design chat uses, why it uses it, and your rights under the UK and EU General Data Protection Regulation (GDPR).
Who is responsible
The data controller is [company legal name], [registered address]. For anything about your data, contact [privacy email].
What we collect
- Account details: your name, email address and organisation. These come from the account we set up when we invited you. We check your password with our design studio but never store it here.
- Conversations: what you type, and the designs, prices and choices made in the chat.
- Uploads: logos and photos you add. A photo can include people's faces.
- Order details: names, numbers and sizes you give for a squad, and any contact details you ask the assistant to remember.
- Technical logs: records of each request to the AI model and the design tools, used to fix problems.
Why we use it, and our legal basis
| Purpose | Legal basis |
|---|---|
| Signing you in, running the chat, making your designs and preparing your order | Contract: we need it to provide the service you asked for |
| Keeping the service secure and fixing faults | Our legitimate interest in running a reliable, safe service |
| Keeping records we are required to keep, such as for orders and tax | Legal obligation |
We do not use your data for advertising. We do not sell it. We do not use it to make automated decisions that have a legal or similarly significant effect on you.
Who we share it with
- AI model providers. To run the chat, your messages and uploads go to the provider of the model selected at the top of the chat: [e.g. Anthropic PBC (Claude), Google LLC (Gemini)]. They process the data for us under data processing terms.
- Our design studio and production partners, who make and deliver your kit.
- Hosting: [hosting provider and region].
Some of these providers are outside the UK/EEA. When your data goes to them, it is protected by an adequacy decision or by standard contractual clauses.
How long we keep it
We keep conversations and uploads for [period, e.g. 12 months after your last activity], and technical logs for [period, e.g. 90 days]. We keep order records for as long as the law requires. You can ask us to delete your data sooner.
Your rights
You have the right to:
- access your data
- correct it
- have it deleted
- restrict how we use it
- object to how we use it
- receive it in a portable format
To use any of these rights, email [privacy email]. We will reply within one month. You can also complain to your data protection authority. In the UK this is the Information Commissioner's Office (ico.org.uk). In the EU, it is the authority in your country.
Cookies
We use only what the service needs to work. There are no analytics, advertising or third-party cookies, and nothing tracks you across other sites. The law does not require consent for strictly necessary storage like this, so we don't show a cookie banner.
| Name | Type | What it does | Lasts |
|---|---|---|---|
tw_auth | Cookie (first-party, HttpOnly) | Keeps you signed in | 14 days, or until you sign out |
tw_conv | Cookie (first-party, HttpOnly) | Remembers which conversation you are in | 30 days |
tw_panel_pos, tw_panel_open | Local storage in your browser | Remembers where you left the design preview and whether it was open | Until you clear your browser data |
If we ever add anything that is not strictly necessary, such as analytics, we will ask for your consent first and update this notice.
Changes
If we make a significant change to this notice, we will tell you in the service.